Stop dividing customers into offline and online ones

For seamless retail you need only:

• sales points` interface;
• integration with POS terminals;
• ordering via self-service terminals;
• adding products to an order by means of a barcode scanner;
• documents printing;
• customer identification on a discount card

IP telephony
Calls are distributed automatically between managers. A pop-up window with brief information about the caller appears at an incoming call. Calls records and history are available on the order page and calls log.

Email and SMS
Communicate with your customers by Email and send SMS. When necessary, this can be done by triggers, instead of operators.

Messengers
Connect messengers that you use to the retailCRM and communicate with customers in the most convenient place for them.

Access to the catalogue with actual prices and balances directly from CRM.

Track products
SKUView leftover stocks by trade offers

Work with products
Monitor products warehouses and manage their movement, offer analogues to the customers

Statuses correspondence
Set up the correspondence between products statuses and orders statuses for more automation.

Configure a trigger chain of rules for full automation
Use about 500 objects as trigger conditions.

Some examples of using triggers:

• transactional notifications;
• notifications and assigning tasks to employees;
• automatic changing the data on a customer, an order or a manager;
• automatic outgoing call;
• http requests
• CPA networks.

Create companies in CRM, add contact persons and their stores to them and manage corporate sales.

Create dynamic and static segments.

• by behaviour on the site (utm, visits, aims);
• by RFM indicators (sum, recency and number of purchases);
• by purchases made (products, categories, stores);
• by customer profitability (LTV, average order value);
• by common characteristics (gender, birthday, city, country);
• by custom fields.

Send E-mail and SMS mailings by segments. Add product recommendations and dynamic content to your letters for more personalization. Analyze the effectiveness of mailings by means of the detailed analytics.

6 marketing mechanics to create rules.

Create your own rules for triggered mailings, creating tasks and notifications. Use 6 ready marking rules for this:

• items of regular consumption;
• upsells to purchased items;
• personal dates;
• seasons and holidays;
• time since the last purchase;
• items view.

Configure a trigger chain of rules for full automation
Use about 500 objects as trigger conditions.

Some examples of using triggers:

• transactional notifications;
• notifications and assigning tasks to employees;
• automatic changing the data on a customer, an order or a manager;
• automatic outgoing call;
• http requests
• CPA networks.

Manage discounts and discount cards.

Manage discount cards, personal and cumulative discounts. Set up flexible conditions using the discount constructor.

Live chat for the website will help to pay attention to the visitors of your website. Increase sales by consulting them up until they leave the site.

The product catalogue is integrated into retailCRM Chat, that is why it is possible to add products to the order, not interrupting communication with the customer - operator sees how many items are in stock.

Customer name, delivery address and e-mail are added to the customer page avoiding manual actions. Information about the delivery, payment and a product is sent to the customers in a couple of clicks.

If the customer made purchases in your store, the operator will see everything about his/her previous orders and communications. Even if they were in offline store.

We can develop and connect bots in order to improve customer experience.